Where can I view your bag collection? You can view our entire bag collection by visiting our website homepage and selecting the category. We offer a wide range of styles and designs for you to choose from.
How do I choose the bag that’s right for me? When choosing a bag, you can decide based on your needs and style. For example, you can choose a large bag for daily use, while you can choose a small and exquisite bag for formal occasions. Our website provides detailed product descriptions and size information to help you make your choice.
What are the materials of your bags? Our bags use a variety of high-quality materials, including genuine leather, faux leather, canvas, etc. The material information of each bag is listed in detail in the product description, and you can choose according to your preferences.
Can I return or exchange my product? Yes, we accept returns or exchanges. Please contact our customer service team within 30 days of receiving the bag to request a return or exchange. The bag must be in its original condition with all tags and packaging attached. Please refer to our website “Return and Exchange Policy” page for the specific return and exchange policy.
Do you ship internationally? Yes, we ship worldwide. Please select your delivery region at checkout, and we will calculate the shipping cost and estimated delivery time based on the destination.
How do I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use the tracking number to track the status of your package on the courier’s website.
How do you clean and maintain your bags? Please use appropriate cleaning methods based on the material of the bag. For genuine leather bags, it is recommended to use special leather care products; for canvas bags, you can gently wipe with a damp cloth. Detailed cleaning and maintenance instructions can be found in the care guide of each bag.
